Baby Lock Screen support

Start here if you need to exit the screen, change a setting, or contact Kickstart Crew LLC.

The screen is black. How do I get out?

iPhone: if Guided Access is active, use Apple’s shortcut and your configured authentication to end it. Then hold two fingers on the display for three seconds to return to the app’s controls. The app ignores that exit gesture during Guided Access.

Android: use the system’s unpin gesture and follow any unlock prompt, or the app’s two-finger hold for three seconds. Manufacturer behavior varies. Consult Google’s unpin instructions or your phone’s support documentation.

For a forgotten device or Guided Access passcode, use Apple Support or your device manufacturer’s recovery guidance. We cannot reset a device passcode.

Why did the color change to black?

The default fade delay is 1 minute. In Screen settings, choose Off, 30 seconds, 1 minute, or 2 minutes. Black mode itself does not need a fade. The fade does not end a system lock session.

Why can the phone still leave the app?

Displaying a still screen is separate from restricting device navigation. Verify that you started Guided Access on iPhone or accepted Android screen pinning. The app does not independently block all system controls.

Contact support or make a privacy request

Email rob@kickstartcrew.com. Include your phone model, operating-system version, app version, and what happened. Please do not send device passcodes, payment-card details, or a child’s personal information.

For website corrections, include the page URL and the passage in question. For privacy requests, explain the information or correspondence you want us to locate. See our Privacy Policy.

Purchases and refunds

Apple and Google manage store purchases and refunds under their own terms. Use your store’s purchase history or support flow; we do not receive your full payment-card details through the app.